The Influence of Social Media Marketing on Purchase Intention with Electronic Word of Mouth (E-WOM), Trust, and Brand Image as Mediating Variables of Ija Kroeng Brand in Banda Aceh

Tjoet Alya Bararah, Syafruddin Chan

Abstract


This research aims to measure the influence of social media marketing on purchase intention with electronic word of mouth (e-wom), trust, and brand image as mediating variables of Ija Kroeng brand in Banda Aceh. The sampling technique used in this research was purposive sampling. Partial Least Square-Structural Equation Modelling (PLS-SEM) was used as analytical method to determine the effect between the variables involved. The results found that electronic word of mouth (e-wom), trust, and brand image have an impact on purchase intention through the effect of social media marketing. However, e-wom has a very significant impact as a connecting variable for purchase intention in this discussion.


Keywords


Social Media Marketing; Electronic Word Mouth (E-WOM); Trust; Brand Image; and Purchase Intention; Partial Least Square-Structural Equation Modelling (PLS-SEM)

Full Text:

PDF

References


Angelyn, A., & Kodrat, D. S. (2021). The Effect of Social Media Marketing on Purchase Decision with Brand Awareness as Mediation on Haroo Table. International Journal of Review Management Business and Entrepreneurship (RMBE), 1(1), 16–24. https://doi.org/10.37715/rmbe.v1i1.1946

Aurelia, T. P., & Widiantari, K. (2022). the Influence of Trust, Ease of Use, and Risk Perception on Purchase Intention At Tokopedia. International Journal of Economics, Business and Accounting Research (IJEBAR), 6(2), 1066. https://doi.org/10.29040/ijebar.v6i2.5328

Bebber, S., Milan, G. S., De Toni, D., Eberle, L., & Slongo, L. A. (2017). Antecedents of Purchase Intention in the Online Context. Journal of Relationship Marketing, 16(1), 82–98. https://doi.org/10.1080/15332667.2016.1242396

Benhardy, K. A., Hardiyansyah, Putranto, A., & Ronadi, M. (2020). Brand image and price perceptions impact on purchase intentions: Mediating brand trust. Management Science Letters, 10(14), 3425–3432. https://doi.org/10.5267/j.msl.2020.5.035

DÜLEK, B., & AYDIN, İ. (2020). Effect of Social Media Marketing on E-Wom, Brand Loyalty, and Purchase Intent. Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 20, 271–288. https://doi.org/10.29029/busbed.734350

Elizar, C., Indrawati, R., & Syah, T. Y. R. (2020). Service Quality, Customer Satisfaction, Customer Trust, and Customer Loyalty in Service of Paediatric Polyclinic Over Private H Hospital of East Jakarta, Indonesia. Journal of Multidisciplinary Academic (JOMA), 4(2), 106–111.

Farzin, M., Sadeghi, M., Fattahi, M., & Eghbal, M. R. (2022). Effect of Social Media Marketing and eWOM on Willingness to Pay in the Etailing: Mediating Role of Brand Equity and Brand Identity. Business Perspectives and Research, 10(3), 327–343. https://doi.org/10.1177/22785337211024926

Hidayat, A. T. R., & Astuti, B. (2019). The Influence of Internet Advertising and e-WOM on Perception and Purchase Intention of B2C E-Commerce Costumers in Indonesia. Proceeding UII-ICABE, 1(1), 207–218.

Lee, J., & Bai, W. (2020). Erratum: Lee, J. and et al. 2018. The effects of knowledge sharing on individual creativity in higher education institutions: Socio-technical view. Administrative sciences 8: 21. Administrative Sciences, 10(1), 10010012. https://doi.org/10.3390/admsci10010012

Manzoor, U., Baig, S. A., Hashim, M., & Sami, A. (2020). Impact of Social Media Marketing on Consumer ’ s Purchase Intentions : The Mediating role of Customer Trust. 2, 41–48. https://doi.org/10.31580/ijer.v3i2.1386

Marliawati, A., Cahyaningdyah, D., & Trust, B. (2020). Impacts the Brand of Experience and Brand Image on Brand Loyalty : Mediators Brand of Trust. 9(2).

Nurfitriana, R., Surachman, S., & Hussein, A. S. (2020). The Influence of Brand Image and Brand Love on Customer Loyalty Mediated by Customer Engagement: Study on Consumers of Wardah Cosmetics. Management and Economic Journal (MEC-J), 4(2), 105–116. https://doi.org/10.18860/mec-j.v4i2.6251

Pandjaitan, D. R. H. (2019). AN ANALYSIS OF BRAND AWARENESS INFLUENCE ON PURCHASE INTENTION IN BANDAR LAMPUNG CITY’S ONLINE TRANPORTATION SERVICE (Study on Y Generation Consumers). Economics and Business Solutions Journal, 3(2), 1. https://doi.org/10.26623/ebsj.v3i2.1578

Praharjo, A., Wilopo, & Kusumawati, A. (2016). The Impact of Electronic Word of Mouth on Repurchase Intention Mediated by Brand Loyalty and Perceived Risk. South East Asia Journal of Contemporary Business, Economics and Law, 11(2), 62–69.

Pramudya, A. K., Sudiro, A., & Sunaryo, S. (2018). the Role of Customer Trust in Mediating Influence of Brand Image and Brand Awareness of the Purchase Intention in Airline Tickets Online. Jurnal Aplikasi Manajemen, 16(2), 224–233. https://doi.org/10.21776/ub.jam.2018.016.02.05

Qiao, L., Song, M., & Wang, N. (2021). Virtual Brand Community Experience, Identification, and Electronic Word-of-mouth. Journal of Computer Information Systems, 61(4), 357–370. https://doi.org/10.1080/08874417.2019.1661805

Sarmawa, I. W. G., & Sugianingrat, I. A. P. W. (2022). Can Customer Loyalty Mediate Customer Trust in Business Sustainability at Village Credit Institution? JBMP (Jurnal Bisnis, Manajemen Dan Perbankan), 8(2), 123–142. https://doi.org/10.21070/jbmp.v8i2.1653

Sharma, V. K., & Deb, M. (2019). Knowledge Management through Technology: Exploring Extant Research Using nVivo. Theoretical Economics Letters, 09(04), 761–770. https://doi.org/10.4236/tel.2019.94050

Surapati, U., Suharno, S., & Abidin, Z. (2020). the Effect of Service Quality and Customer Trust on Customer Satisfaction and Customer Loyalty Pt Surya Rafi Bersaudara. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(03), 40–53. https://doi.org/10.29040/ijebar.v4i03.1283




DOI: https://doi.org/10.24815/jimen.v9i1.27505

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Tim Redaksi:

Jurusan Manajemen Fakultas Ekonomi dan Bisnis, Universitas Syiah Kuala

Lantai II Gedung Induk

Darussalam, Banda Aceh, 2311

email: jim.manajemen@feb.usk.ac.id

 
Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.