PENGARUH MEDIA SOSIAL DAN REKOMENDASI SELEBGRAM TERHADAP KEPUTUSAN PEMBELIAN DENGAN EWOM SEBAGAI PEMEDIASI PADA PENGGUNA SHOPEE DI BANDA ACEH

Ajrina Salsabila, Nurdasila Nurdasila

Abstract


 

            This study aims to examine the effect of Social Media and Celebrity Recommendations on Purchase Decisions with Electronic Word of Mouth (e-WOM) as a mediator for Shopee users in Banda Aceh. The sample used in this study were 168 Shoppe users using non-probability sampling technique. Then, this study used data collection equipment, namely a questionnaire (questionnaire). This study uses Hirarchical Lineal Modeling (HLM) as an analytical method to determine the effect of the variables involved in mediation testing in this study. Based on the results of the HLM analysis, it shows that social media has an effect on E-wom, Selebgram Recommendations have an effect on E-wom, Social Media has an effect on Purchase Decisions, Selebgram Recommendations have an effect on Purchasing Decisions, E-wom has an effect on Purchase Decisions, Social Media has an effect on Purchase Decision with E-wom as a mediating variable, and Selebgram Recommendations affect the Purchase Decision with E-wom as a mediating variable.

Social Media, Celebrity Recommendation, E-wom, Purchase Decision, Hirarchical Lineal Modeling (HLM)


Keywords


Social Media, Celebrity Recommendation, E-wom, Purchase Decision, Hirarchical Lineal Modeling (HLM)

Full Text:

PDF PDF

References


Alghamdi, E. A., & Bogari, N. (2020). The Impact of Social Media Platforms“Instagram” and “Snapchat” on the Purchasing Decision-Structural Equation Modelling Approach: Social Media Platforms. International Journal of Online Marketing (IJOM), 10(1), 72-94.

Brown, D., & Hayes, N. (2008). Influencer marketing. Routledge.

Caecilia, P. M., Kindangen, P., & Tumewu, F. (2017). The Effect of Maybelline Social Media Marketing (Facebook, YouTube, Instagram) on Consumer Purchase Decision (Case Study: Sam Ratulangi University Students).

Cao, P., Meister, S., & Klante, O. (2014). Bagaimana media sosial memengaruhi perilaku pembelian pakaian. Tinjauan Pemasaran St. Gallen, 31 (6), 77–86.doi: 10.1365 / s11621-014-0427-y

Carroll, Angela. 2009. Brand Communications in Fashion Categories Using Celebrity. Endorsement, Journal of Brand Management, Vol.17 No.2, pp.146-158.

Choi, Sejung Marina. 2002. Attributional Approach to Understanding Celebrity/Product Congruence Effects: Role of Perceived Expertis. Available on: http://search.proquest.com/docview/252240847/fulltext PDF (diakses tanggal 18 Januari 2014).

Claesson, A., & Tägt Ljungberg, N. (2018). Konsumen Keterlibatan di Instagram: dilihat dari perspektif pengaruh sosial dan pemasaran. Universitas Lund.

Cummins, SW, Peltier, JA, Schibrowsky, J., & Nill, A. (2014). Perilaku konsumen dalam konteks online. Jurnal Penelitian dalam Pemasaran Interaktif, 8 (3), 169-202.doi: 10.1108 / JRIM-04-2013-0019

Ekasari, Novita. 2014. Pengaruh Promosi Berbasis Sosial Media Terhadap Keputusan Pembelian Produk Jasa Pembiayaan Kendaraan Pada PT. BFI Finance Jambi. Jurnal Penelitian Universitas Jambi Seri Humaniora, Vol. 16, No. 2, Hal: 81-102.

EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 5(3).

Engel, James F., Roger D. Blackwell, Paul W. Miniard. 2000. Perilaku Konsumen. Ter-jemahan F.X. Budianto. Jakarta : Binarupa Aksara

Forbes, K. (2016). “Examining the Beauty Industry’s Use of Social Influencers”, Elon Journal of Undergraduate Research in Communications, 7(2): 78-87.

Garrido-Moreno, A., Lockett, N., & García-Morales, V. (2018). Penggunaan media sosial dan interaksi pelanggan. Dalam Encyclopedia of Information Science and Technology (edisi ke-4th, hlm. 5775–5785). Hershey, PA: IGI Global.doi: 10.4018 / 978-1-5225-2255-3.ch502

Glucksman, M. (2017). Munculnya pemasaran influencer media sosial tentang gaya hidup branding: Studi kasus Lucie Fink. Jurnal Elon Penelitian Sarjana Komunikasi, 8 (2), 77-87.

Gvili, Y., & Levy, S. (2018). Libatkan konsumen dengan e-wom di media sosial: Peran modal sosial. Ulasan Informasi Online, 42 (4), 482–505.doi: 10.1108 / OIR-05-2017-0158.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Englewood Cliffs: Prentice Hall.

Husna, R., & Dirgantara, I. M. B. (2018). Analisis Pengaruh electronic Word of Mouth di Media Sosial Youtube Terhadap Minat Beli Produk Kosmetik Sariayu. Diponegoro Journal of Management, 7(3), 95-109.

Indrawijaya, S., Fatricia, R. S., & Yasmin, A. (2018). Batik Jambi Promotion Based on Social Media in Asean Economics Community. In Proceedings of MICoMS 2017. Emerald Publishing Limited.

Joesyiana, K. (2018). Pengaruh Word Of Mouth Terhadap Keputusan Pembelian Konsumen Pada Media Online Shop Shopee Di Pekanbaru. Jurnal Valuta Vol, 4(1).

Kotler dan Keller. 2009. Manajemen Pemasaran. Jilid I. Edisi ke 13. Jakarta: Erlangga

Kotler, P. dan A rmstrong, G. 2008. Prinsip-Prinsip Pemasaran. Edisi 12. Jilid 1.Jakarta, Erlangga

Kotler, P. dan Keller, KL (2009). Manajemen Pemasaran. Edisi 12, Jilid 1 & 2, Terjemahan Benyamen Molan, PT.Indah, Jakarta.

Kotler, P., Amstrong, G., 2011. Principle of Marketing: An Asian Perspective. Pearson Education: Singapore. Kumala, T., 2011. The Celebrity Endorser (Selebgram) Effect Toward Purchase Intention On Instagram Social

Kotler, Philip & Kevin Lane Keller. 2009. Manajemen Pemasaran. Edisi13 jilid 1.Erlangga: Jakarta

Kotler, Philip dan Kevin L. Keller. 2016. Marketing Management, 15thedition. United States: PearsonEducation.

Kotler, Philip. 2007. “Manajemen Pemasaran”, edisi ke 12, Jilid 1, Jakarta:PT. Indeks Kelompok Gramedia

Kumala, T., 2011. The Celebrity Endorser (Selebgram) Effect Toward Purchase Intention On Instagram SocialMedia. 3rd AASIC: Sustainable Development of Asian Community, www.3rd-AASIC-2011pp 71-78.

Lisichkova, N., & Othman, Z. (2017). Dampak influencer pada niat membeli secara online. Digitala Vetenskapliga Arkivet.

López, M., & Sicilia, M. (2013). How WOM marketing contributesto new product adoption: Testing competitive communication strategies. European Journal of Marketing, 47(7), 1089–1114. doi:10.1108/0309056131132422

Loureiro, SMC, & Sarmento, EM (2018). Peran dari mulut ke mulut dan dukungan selebriti dalam hubungan konsumen-merek online: konteks Instagram

Makki, E., & Chang, L. C. (2015). Understanding the effects of social media and mobile usage on e-commerce: An exploratory study in Saudi Arabia. International Management Review, 11(2), 98

Nisa, R. R. (2019). Pengaruh Sosial Media Influencer Dan Trustworthiness Terhadap Keputusan Pembelian Kosmetik Make Over (Di Royal Plaza). Jurnal Pendidikan Tinggi Tataniaga (JPTN), 7(2), 479-482.

Nuraini, A. (2015). Pengaruh Celebrity Endorser dan kualitas produk terhadap keputusan pembelian melalui citra merek pada kosmetik wardah di kota semarang (Doctoral dissertation, UNIVERSITAS NEGERI SEMARANG).

Putri, Citra Sugianto. (2016). Pengaruh Media Sosial Terhadap Keputusan Pembelian Konsumen Cherie Melalui Minat Beli. Jurnal Manajemen dan Strat-up Bisnis Vol 1, No 5, Desember 2016. Universitas Ciputra.

Rahadi, Dedi Rianto dan Leon A. Abdillah. 2013. The Utilization of Social Networking As Promotion Media (Case Study: Handicraft Business in Palembang). Jurnal Sosial dan Informasi, Vol. 3, No. 1, Hal: 1-6.

Rahayu, D. W. S. (2018). Analisis Faktor Pendorong Perilaku Pembeli Yang Mempengaruhi Konsumen Dalam Keputuan Pembelian (Studi pada Swalayan di Kota Blitar). AKUNTABILITAS: Jurnal Ilmiah Ilmu-Ilmu Ekonomi, 11(1), 49-57.ram. Pers Akademik.

Rahmatul, H (2018) Analisis Pengaruh Electronic Word Of Mouth di Media Sosial Youtube terhadap Minat Beli Produk Kosmetik Sariayu. Diponegoro Journal Of Management.

Royan Frans M. 2004. Sales Force (Meningkatkan Penjualan Dengan Rancangan Bangun Sales Force Effective). Yogyakarta: Penerbit Andi Offset.

Sari, N., Saputra, M., & Husein, J. (2017). Pengaruh electronic word of mouth terhadap keputusan pembelian pada toko online Bukalapak. com. Jurnal Manajemen Magister Darmajaya, 3(01), 96-106.

Shantanu, P., N. K. Totala, I. C. Gupta, 2014. Social Media and Customer Purchase Decision. American International Journal of Research in Humanities, Arts and Social Sciences. www.aijrhass.com, accesed February 2017, pp 166-171.

Shimp, Terence. 2003. Periklanan Promosi Aspek Aspek Tambahan Komunikasi Terpadu. Jakarta: Erlangga

Syafaruddin, Z. (2016). Pengaruh komunikasi electronicword of mouth terhadap kepercayaan (trust) dan niat beli (purchase intention) serta dampaknya pada keputusan pembelian (Survey pada konsumen online shopping zafertech. com). Jurnal Bisnis dan Manajemen, 3(1).

Thoyibie, L. (2010). “ Psikologi Media Sosial ". Tersedia: http://komunikasi-indonesia.org., (Diakses 12Januari 2017).

Thurau, T. H. Dan Gremler, D. D. (2004) “Electronic Word-of-Mouth Via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?,” Journal of Interactive Marketing, 18(1), 38–52.

Ting, H., de Run, E. C., & Liew, S. L. (2016). Intention to use Instagram by generation cohorts: The perspective of developing markets. Global Business and Management Research, 8(1), 43

Tri, Novi Haryanti dan Alexander Wirapraja. 2018. Pengaruh Influencer Marketing sebagai Strategi Pemasaran Digital Era Modern (Sebuah Studi Literatur). JurnalEKSEKUTIF. Vol. 15, No. 1: 133-146

Walid. N. I., D. M.K Bader, S.A. Al-Qreini, 2016. The Impact of Social Media as a Marketing Tool on Purhasing Decisions (Case Study on Samsung for Electrical Home Appliances). International Journal of Managerial Studies and Research (IJMSR) Volume 4, www.ijmsr.com, accesed February 2017, pp 14-28.

Woo, J., Ahn, J., Lee, J., & Koo, Y. (2015). Media channels and consumer purchasing decisions. Industrial Management & Data Systems, 115(8), 1510–1528. doi:10.1108/IMDS-02-2015-0036

Zukhrufani, A., & Zakiy, M. (2019). The Effect Of Beauty Influencer, Lifestyle, Brand Image And Halal Labelization Towards Halal Cosmetical Purchasing Decisions. Jurnal Ekonomi dan Bisnis Islam (JEBIS), 5(2), 168-180.




DOI: https://doi.org/10.24815/jimen.v6i3.17693

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Tim Redaksi:

Jurusan Manajemen Fakultas Ekonomi dan Bisnis, Universitas Syiah Kuala

Lantai II Gedung Induk

Darussalam, Banda Aceh, 2311

email: jim.manajemen@feb.usk.ac.id

 
Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.